Trust Centre · Verification
Verification lifecycle
Verification is a current state, not a permanent title. This page shows every stage a business record can pass through, using only the statuses the TruzBiz application actually supports — and explains what each stage means for the public badge.
Lifecycle stages
- Registration
- Claim
- Evidence
- Review
- Verification
- Ongoing status
- Reverification / status change
| Stage | Application status | What it means |
|---|---|---|
| Registration | REGISTERED | The business record exists in the directory. It is listed — not verified. |
| Claim | Claim PENDING → APPROVED | A person asserts authority over the record and provides evidence. An approved claim grants control of the listing; it does not confer verified status. |
| Evidence | Document UPLOADED → ACCEPTED | Supporting documents are uploaded, stored privately, and reviewed. Only accepted evidence supports a verification decision. |
| Review | Verification PENDING | The submission is under administrative review. The business is not verified while review is in progress. |
| Verification | VERIFIED | The review is complete and approved. A check date, renewal date and verification number (TB-XXXX-XXX) are published. |
| Ongoing status | VERIFIED (within renewal date) | The credential reads as current. Anyone can re-check it at www.truzbiz.com/verify/[number] at any time. |
| Reverification due | VERIFICATION_DUE | Annual renewal is due. The business remains listed as verified while the next check completes; the verification page notes that renewal is in progress. |
| Status change | EXPIRED · SUSPENDED · REVOKED · REJECTED | Expired: renewal was not completed — the badge is out of date. Suspended: TruzBiz has paused the verification — the badge is not currently valid. Revoked (withdrawn): permanent — the badge is no longer valid and cannot be restored by renewal. Rejected: the review could not be completed — never verified. |
Status can change
Whether a verification is current is derived from its check date and renewal date — not from whether a background task has run. TruzBiz additionally runs a scheduled daily review that records due and expired transitions and notifies the business.
Suspension and withdrawal take effect on the public record immediately: a suspended business is withheld from public view, and its verification page states plainly that the badge is not currently valid. A suspension can be lifted after review, restoring the prior state. A withdrawn (revoked) verification is terminal and cannot be restored by renewal — only a new verification can replace it.
If a status looks wrong — out of date, incorrect, or fraudulently obtained — anyone can report it. Businesses due for renewal can re-verify from their dashboard.